Nikon: SLR service advisories
By
Mike Tomkins
(Monday, September 26, 2005 - 02:00 EDT)
Nikon Inc. has today published service advisories for three of its SLR camera products, all related to failure of certain electrical components.
Of the three advisories, two are for digital SLRs, while the remaining advisory covers the N55 film camera.
The Nikon D2H digital SLR advisory notes that the camera's electronic analog exposure display may freeze, and the camera may become unable to change exposure settings. It is also possible that the camera's autofocus system may stop working.
The Nikon D70 digital SLR advisory describes potential problems as being camera lockup accompanied by a blinking access lamp when a flash card is inserted, or the camera failing to turn on at all when the battery is fully charged, and there is no memory card in the camera.
In both cases, Nikon is offering complimentary service to correct the issue. Procedures for the service can be found in the advisory document below. If your camera isn't exhibiting the problems, Nikon advises that you should continue to use it as normal. Cameras sent for service will apparently be repaired in five business days from receipt, and customers who've already had the repairs performed out of warranty at their own cost should contact Nikon as per the instructions below.
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Original Source Press Release:
| D2H Service Advisory It has come to our attention that select electrical components in a limited number of D2H cameras may, in some instances, fail affecting camera performance and/or operability.
While only a limited number of D2H cameras are affected by this advisory, if your D2H camera is experiencing (1) a freezing of the electronic analog exposure display accompanied by a display of the same exposure settings regardless of exposure and/or camera settings, or (2) is unable to focus automatically, Nikon Inc. will service it free of charge.
To obtain complimentary service for cameras affected by this advisory, please click the link below to download and print the Service Return Form. The Service Return Form provides instructions.
For additional information about this advisory, please call Nikon Service Relations toll-free at 800-645-6678. To email inquires about this advisory follow these steps: - Use this link to navigate to the Nikon Service Information web page http://www.nikonusa.com/service
- Click the link on the left side of the page labeled for information on service for photographic products.
- Click the link labeled SEND AN EMAIL TO THE SERVICE DEPARTMENT located at the bottom of the page.
- Click the tab labeled Ask Nikon a Question
- In the Subject field please be sure to type D2H Service Advisory
We apologize for any inconvenience you may experience.
D70 SERVICE ADVISORY
It has come to our attention that select electrical components in a limited number of D70 cameras may, in some instances, fail affecting camera performance and/or operability.
While only a limited number of D70 cameras are affected by this advisory, if (1) when a memory card is inserted, your D70's memory card access lamp blinks, locking camera operations and preventing operation, or (2) with no memory card inserted, the camera will not turn on despite the battery indicator showing a fully charged battery, Nikon Inc. will service it free of charge.
To obtain complimentary service for cameras affected by this advisory, please click the link below to download and print the Service Return Form. The Service Return Form provides instructions.
For additional information about this advisory, please call Nikon Service Relations toll-free at 800-645-6678. To email inquires about this advisory follow these steps: - Use this link to navigate to the Nikon Service Information web page http://www.nikonusa.com/service
- Click the link on the left side of the page labeled for information on service for photographic products.
- Click the link labeled SEND AN EMAIL TO THE SERVICE DEPARTMENT located at the bottom of the page.
- Click the tab labeled Ask Nikon a Question
- In the Subject field please be sure to type D70 Service Advisory
We apologize for any inconvenience you may experience.
N55 SERVICE ADVISORY
It has come to our attention that select electrical components in a limited number of N55 cameras may, in some instances, fail affecting camera performance and/or operability.
While only a limited number of N55 cameras are affected by this advisory, if your N55's autofocus system is not working, Nikon Inc. will service it free of charge.
To obtain complimentary service for cameras affected by this advisory, please click the link below to download and print the Service Return Form. The Service Return Form provides instructions.
For additional information about this advisory, please call Nikon Service Relations toll-free at 800-645-6678. To email inquires about this advisory follow these steps: - Use this link to navigate to the Nikon Service Information web page http://www.nikonusa.com/service
- Click the link on the left side of the page labeled for information on service for photographic products.
- Click the link labeled SEND AN EMAIL TO THE SERVICE DEPARTMENT located at the bottom of the page.
- Click the tab labeled Ask Nikon a Question
- In the Subject field please be sure to type N55 Service Advisory
We apologize for any inconvenience you may experience.
Frequently Asked Questions
Q. My camera has not presented the symptoms described in this service advisory. Have the pictures I have taken been affected in any way by the issues of this advisory?
A: No.
Q. My camera has not presented any of the symptoms identified in this service advisory. May I send it to Nikon for evaluation?
A. There are a number of variables that can affect when and to what extent the actual operation of potentially affected cameras may become noticeable. If your camera has not shown signs of inoperability, you may continue using it.
Q. If I send my camera to Nikon for service, when will it be returned to me?
A. Nikon will require 5 working days to evaluate and complete the repair on your camera. This does not include the time required for return shipping.
Q. Can I take my camera to a local independent camera service facility to have this work performed?
A. No. The work related to this advisory must be performed by Nikon Inc.
Q. I have already experienced problems identified in this advisory and sent my camera to Nikon Inc. for repair. Because my camera's limited warranty had expired, I was charged for the repairs. Am I entitled to a refund for those charges?
A. Please provide Nikon with a copy of the Nikon Inc. repair receipt associated to the previous repair. Your repair receipt copy must include your camera model and serial number. Send it to:
Nikon Inc. Repair Accounts Receivable Department
1300 Walt Whitman Road
Melville, NY 11747-3064
Be sure to include a cover note that provides us with your return address, phone and-email contact information. For additional information, call Nikon Service Relations at 800-645-6678. |
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