Canon service notice: PowerShot G10
By
Mike Tomkins
(Tuesday, April 28, 2009 - 16:22 EDT)
Canon USA has published a service notice for certain batches of its PowerShot G10 digital camera.
Cameras with serial numbers whose fourth and fifth digits are 50, 51, 52, 53, 80, 81, 82 or 83, and which don't contain a marking inside the battery compartment, may be affected by an image quality issue. The problem manifests itself with abberant lines of varying length occasionally appearing in images, independent of camera settings.
To confirm if your camera is included in the service notice, first check the serial number. If yours matches the pattern, you'll need to ascertain if your camera contains a marking indicating that it has already been updated to prevent occurrence of the problem. To do so, open the battery compartment and look for a marking on the inside of the cover, adjacent to the hinge at the front (lens) side of the camera. Note that a similar marking on the rear (LCD) side of the compartment cover is not related to this issue.
For American customers to arrange for repair or to see an example of the image quality issue, as well as the location of the marking described previously, take a look at the Canon PowerShot G10 service notice. Canon USA is offering free repair for affected products... Customers in other markets should check with their local Canon office for advice.
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